Privacy Policy

1. Introduction

Welcome to Storetag. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at privacy@storetag.com.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account: Name, email address, phone number, password
• Make a booking: Payment information, billing address
• Contact us: Name, email address, message content
• Complete your profile: Profile photo, preferences, interests
• Post reviews: Review content, ratings, photos

2.2 Information Automatically Collected

When you access our platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click patterns, search queries
• Location Data: Approximate location based on IP address (with your permission for precise location)
• Cookies and Tracking: Cookie identifiers, pixel tags, web beacons

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect your account)
• Service providers who verify your identity or process payments
• Business partners who help us provide services
• Publicly available sources

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Services

• Create and manage your account
• Process bookings and transactions
• Facilitate communication between you and service providers
• Provide customer support
• Send booking confirmations and updates

3.2 To Improve Our Platform

• Analyze usage patterns and trends
• Develop new features and services
• Conduct research and analytics
• Test and troubleshoot new features

3.3 For Marketing and Communication

• Send promotional emails and newsletters (with your consent)
• Personalize your experience and show relevant content
• Display targeted advertisements
• Conduct surveys and promotions

3.4 For Security and Legal Compliance

• Prevent fraud and unauthorized activities
• Enforce our Terms of Service
• Comply with legal obligations
• Protect rights, property, and safety

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

When you make a booking, we share necessary information with the service provider to fulfill your booking.

4.2 With Third-Party Service Providers

We share information with vendors who help us operate our platform:

• Payment processors (e.g., Stripe, PayPal)
• Cloud hosting providers (e.g., AWS, Google Cloud)
• Analytics providers (e.g., Google Analytics)
• Customer support tools
• Email service providers

4.3 For Legal Reasons

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect against fraud or security threats
• Protect the rights and safety of Storetag and users

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve performance and user experience
• Deliver personalized content and advertisements

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how visitors interact with our platform
• Functional Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

You can request a copy of your personal information in a structured, commonly used format.

8.2 Correction

You can update or correct inaccurate personal information through your account settings.

8.3 Deletion

You can request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

8.4 Opt-Out

You can opt out of:

• Marketing emails (via unsubscribe link)
• Push notifications (via device settings)
• Targeted advertising (via privacy settings)
• Sale of personal information (where applicable)

8.5 Object to Processing

You can object to certain types of processing of your personal information.

8.6 Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, please contact us at privacy@storetag.com. We will respond within 30 days.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country's laws.

When we transfer information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant authorities
• Privacy Shield certification (where applicable)

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise your rights, contact us at privacy@storetag.com.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes:

• Performance of a contract with you
• Compliance with legal obligations
• Your consent
• Our legitimate interests

13. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our platform
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of the platform after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: